Refund Policy

At CampusTutor (operated by Tekora Global Ltd), we believe in fair and transparent billing. If you are not satisfied with your subscription within the eligible window, we will refund you — no lengthy arguments, no runaround.

We offer a 7-day refund window on all first-time paid subscriptions, subject to the usage conditions below. This applies to Plus, Pro, and Graduate plans.

Our goal is for every Nigerian student — undergraduate, postgraduate, polytechnic, or College of Education — to feel confident subscribing for the first time.

Refunds are not available in the following situations:

• •Subscription renewals — automatic renewals of an existing plan are not refundable. Cancel before your renewal date to avoid being charged.
• •Usage above 20% — if you have actively used more than 20% of your plan quota, the subscription is considered delivered.
• •Requests submitted after 7 days of the payment date.
• •Accounts suspended or terminated for violation of our Terms of Service.
• •Discounted or promotional plans, unless the promotion explicitly states refunds are available.
• •Plan upgrades mid-cycle — the prorated difference between plans is not refundable.

To avoid unwanted renewals, cancel your subscription at least 24 hours before your next billing date from Dashboard → Billing → Cancel Plan.

To request a refund, send an email to info@campustutor.ng with the subject line "Refund Request" and include:

• •Full name — As registered on your CampusTutor account.
• •Email address — The email address linked to your account.
• •Payment reference — The Paystack transaction reference from your payment confirmation email (starts with "TXN_" or similar).
• •Reason for refund — A brief explanation — this helps us improve the product.

You do not need to fill in any forms or log a ticket — a simple email is all it takes. We will confirm receipt within 1 business day.

Tip: Your Paystack transaction reference is in the payment confirmation email sent to you at the time of purchase.

• •Cancellation — You can cancel your subscription at any time from Dashboard → Billing → Cancel Plan. Your plan remains active until the end of the current billing period — you will not be charged again.
• •Downgrade — Downgrading to a lower plan takes effect at the next billing cycle. No refund is issued for the unused portion of the higher plan.
• •Free plan — Downgrading to the Free plan is instant and permanent within the billing cycle. Features above the Free tier are disabled immediately.
• •Failed payments & grace period — If a payment fails, your account enters a 3-day grace period. Resolve the payment within 3 days to keep your plan active. After the grace period, the plan downgrades to Free automatically — no refund is applicable.